Last Updated: 26 March 2026
Privacy Policy for Boerne Locksmith
Boerne Locksmith is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how Boerne Locksmith collects, uses, discloses, and protects your personal information when you interact with our services, whether through our website, phone calls, or in-person service requests.
By engaging with Boerne Locksmith's services or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Boerne Locksmith collects various types of information to provide and improve our locksmith services. This information may be collected directly from you or automatically as you interact with our website.
1.1 Information You Provide Directly
When you request services, contact us, or interact with Boerne Locksmith, you may provide us with the following personal information:
* Contact Information: Your name, email address, phone number, and physical address (for service delivery). * Service Details: Information about the locksmith service you require, such as type of lock, vehicle make/model, specific security concerns, or property access details. * Payment Information: If you make a purchase, we collect billing details and payment card information. Please note that full payment card details are processed by secure third-party payment processors and are not stored on our servers. * Communication Content: Any information you provide when contacting us via phone calls, contact forms, emails, or other communication channels. This includes details of your inquiries, feedback, or support requests.
1.2 Information Collected Automatically
When you visit the Boerne Locksmith website, certain information may be collected automatically:
* Website Usage Data: Your IP address, browser type, operating system, device type, pages visited, time spent on pages, referring URLs, and clickstream data. * Geolocation Data: With your consent, we may collect precise or approximate location information if you use location-enabled features on our website or mobile device to find nearby Boerne Locksmith services. * Cookies and Tracking Technologies: As described in Section 6 below, we use cookies and similar technologies to enhance your experience and analyze website usage.
2. How We Use Your Information
Boerne Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians, perform requested locksmith services (e.g., lock repair, installation, rekeying, emergency lockout services, vehicle locksmith services), and manage your service requests. * Communication: To communicate with you regarding your service requests, appointments, inquiries, provide updates, and respond to your questions or feedback. * Payment Processing: To process payments for services rendered by Boerne Locksmith. * Improvement of Services: To understand how our services are used and how we can improve our website, services, and customer experience. * Marketing and Promotions: With your consent, to send you promotional materials, special offers, or newsletters from Boerne Locksmith. You can opt-out of these communications at any time. * Internal Operations: For record-keeping, administrative purposes, and to maintain the security and integrity of our operations. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
Boerne Locksmith may share your personal information with third parties in the following circumstances:
* Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics, customer support, and IT services. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of the information. * Boerne Locksmith Technicians: Your service details and location information will be shared with our authorized locksmith technicians to enable them to provide the requested services at your location. * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect the rights or property of Boerne Locksmith, prevent fraud, or protect the safety of our customers or the public. * Business Transfers: In the event of a merger, acquisition, sale of assets, or other change of ownership involving Boerne Locksmith, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Boerne Locksmith does not sell your personal information to third parties.
4. Data Security
Boerne Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Using secure servers and encryption technologies (SSL/TLS) for data transmission. * Implementing access controls and authentication procedures. * Regularly reviewing our information collection, storage, and processing practices. * Training our employees on data privacy and security best practices.
While Boerne Locksmith strives to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
Boerne Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes retaining information for:
* Providing ongoing services and support. * Fulfilling contractual obligations. * Complying with legal and regulatory obligations. * Resolving disputes and enforcing agreements.
Upon the expiration of the retention period, your personal information will be securely deleted or anonymized.
6. Cookies and Tracking Technologies
The Boerne Locksmith website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
* What are Cookies? Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently and provide information to the site owners. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly, enabling features like navigation and access to secure areas. * Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how the Boerne Locksmith website works (e.g., Google Analytics). * Functionality Cookies: Used to recognize you when you return to our website, personalize content, and remember your preferences (e.g., language or region). * Third-Party Cookies: We may also use third-party cookies, such as those from Google Analytics, to help us understand website traffic and user interaction. * Your Choices: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Boerne Locksmith website may become inaccessible or not function properly.
7. Third-Party Services
Boerne Locksmith may integrate or link to third-party services that have their own privacy policies.
* Google Analytics: We use Google Analytics to collect data about your interactions with our website. Google Analytics uses cookies to collect information such as your IP address, pages visited, and time spent on our site. This data is used to analyze website usage and improve our services. You can learn more about Google's privacy practices at www.google.com/policies/privacy/partners/. * Payment Processors: When you make payments for Boerne Locksmith services, we use secure, PCI-compliant third-party payment processors. Boerne Locksmith does not store sensitive payment card information on its own servers. The processing of your payment information is governed by the privacy policies of these third-party processors.
Boerne Locksmith is not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review their privacy policies.
8. Your Privacy Rights (U.S. State Privacy Laws)
Residents of certain U.S. states, such as California (under the California Consumer Privacy Act, CCPA, as amended by the CPRA), Virginia (VCDPA), Colorado (CPA), Utah (UCPA), and Connecticut (CTDPA), may have specific privacy rights regarding their personal information. While Boerne Locksmith may not meet the thresholds for all these laws, we value your privacy and aim to provide similar rights where feasible and applicable.
You may have the following rights regarding your personal information:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information Boerne Locksmith has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared. * Right to Delete: You have the right to request the deletion of your personal information collected by Boerne Locksmith, subject to certain exceptions. * Right to Correct: You have the right to request that Boerne Locksmith correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information, though Boerne Locksmith does not sell your personal information. * Right to Non-Discrimination: Boerne Locksmith will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the contact information provided in Section 11. We may need to verify your identity before processing your request.
9. Children's Privacy
Boerne Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
10. Changes to This Privacy Policy
Boerne Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how Boerne Locksmith is protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or Boerne Locksmith's data practices, please contact us:
Boerne Locksmith Address: 164-100 Balcones Bend, Boerne, TX 78006 Email: info@boernelocksmiths.com
